It doesn’t matter if you’re a doctor or a dentist. If you own a medical practice of some kind, you should already know how important it is that you have a smoothly-running office. But what if your office efficiency isn’t what it could be? What if you’re getting complaints from patients, vendors and employees? Here are just a few ways to put your practice on the right track.
1. Install Customer Kiosks
Kiosks are commonly associated with airports and shopping malls, but they can make a big difference in your medical office as well. For example, if you set up a kiosk that allows patients to check themselves in, you can greatly reduce the workload of your administrative staff. If patients can make payment arrangements through a kiosk, they can reduce the wait times before and after their visits.
2. Provide More Distractions
Speaking of wait times, you don’t want customers to get a bad impression of your business because of unavoidable behind-the-scenes delays. How can you distract them so that they don’t notice the passage of time? Think about things like TVs, movies, magazines, puzzles and games. Throw in some toys and crayons for the kids. You might even offer something like a DVD player if you want your patients to feel truly in control of their experience.
3. Plan for Emergencies
Your endoscope just stopped working. Who do you call for an emergency fix? If you don’t already have a shortlist of endoscope repair companies in the area, you might be out of commission for days or even weeks while you make the necessary arrangements. You can save yourself a ton of trouble if you make these arrangements before something goes wrong. Have a battle plan for bad days.
These are just a few ways to improve your medical office. As you can see, there’s a lot that you can do to provide a better experience for your patients, so don’t accept mediocrity. Make your medical office the very best that it can be, and utilize these suggestions to do it.